Effective Date: August 2026
Welcome to JOEREA. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. About JOEREA
JOEREA is an online clothing brand offering premium apparel and accessories. Orders are fulfilled through trusted third-party partners and shipped to customers worldwide.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You will use this website only for lawful purposes.
3. Products
We strive to ensure all product descriptions, images, sizes, and pricing are accurate.
However:
- Product colors may vary depending on your screen or device.
- Measurements may vary slightly due to the manufacturing process.
- Product availability is subject to change without notice.
We reserve the right to discontinue or modify products at any time.
4. Pricing
All prices displayed on our website are shown in the applicable currency selected on the website.
Prices may change without prior notice.
Applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.
5. Orders
When you place an order:
- You will receive an order confirmation by email.
- This confirmation does not guarantee acceptance of your order.
- We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, pricing errors, stock issues, or violations of these Terms.
6. Payment
Payments are securely processed through flutterwave.
JOEREA does not store your complete credit or debit card information.
By submitting payment, you authorize the payment provider to charge the selected payment method for your purchase.
If payment authorization fails, your order may be cancelled automatically.
7. Order Fulfillment
JOEREA partners with Printful to manufacture and fulfill many of our products.
Production begins after your order has been confirmed.
Because products are made to order, production times may vary depending on demand and product availability.
Estimated shipping times are provided for reference only and are not guaranteed.
8. Shipping
Shipping times depend on:
- Your location
- Product availability
- Courier performance
- Customs processing (for international orders)
JOEREA is not responsible for delays caused by:
- Customs authorities
- Weather conditions
- Courier disruptions
- Incorrect shipping information provided by the customer
Customers are responsible for ensuring their shipping address is accurate before placing an order.
9. Returns & Exchanges
We want you to be satisfied with your purchase.
Returns or exchanges may be accepted for eligible products within the return period stated in our Returns Policy.
Returned products must:
- Be unworn
- Be unwashed
- Include original tags (where applicable)
- Be returned in their original condition
For hygiene reasons, certain products may not be eligible for return unless they arrive damaged or defective.
Customized or made-to-order items may not be eligible for return except where required by applicable law.
10. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We will review your claim and arrange a replacement or other appropriate resolution where applicable.
11. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Product designs
- Images
- Graphics
- Text
- Videos
- Website design
is owned by JOEREA or used with permission and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or exploit any content without prior written permission.
12. User Accounts
If you create an account, you are responsible for:
- Keeping your login credentials secure.
- Maintaining the confidentiality of your password.
- All activities that occur under your account.
Notify us immediately if you suspect unauthorized access to your account.
13. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Introduce malicious software or harmful code.
- Interfere with the operation or security of the website.
- Copy or misuse website content without permission.
- Engage in fraudulent transactions or misuse promotional offers.
14. Limitation of Liability
To the fullest extent permitted by law, JOEREA shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim, except where otherwise required by law.
15. Disclaimer
Our website and services are provided on an “as is” and “as available” basis.
While we strive to provide accurate information, we do not guarantee that:
- The website will always be available.
- The website will be free from errors or interruptions.
- Product descriptions or pricing will always be error-free.
16. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
17. Third-Party Services
We rely on trusted third-party providers to operate our business, including payment processing, order fulfillment, shipping, analytics, and website hosting.
These providers have their own terms and privacy policies, and JOEREA is not responsible for their independent practices.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes become effective immediately upon publication on this page. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to JOEREA’s principal place of business, unless otherwise required by mandatory consumer protection laws in your country of residence.